Privacy & Cookies Policy
Website Privacy Policy Updated – 29th May 2018
This privacy policy tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.
Who are we?
We are Richard Calder Ltd (Company number: 10698859) t/a Calders Chartered Surveyors. Our address is 3 Victoria Road, Tamworth, Staffordshire, B79 7HL. You can contact us by post at the above address, by email at [email protected] or by telephone on 01827 61144.
The contact details of our Data Protection Officer are:
Richard Calder
3 Victoria Road,
Tamworth,
Staffordshire,
B79 7HL
How we use your information
When you use our website
When you submit an enquiry via our website
Your rights as a data subject
Your right to complain
Updates to this privacy policy
When you use our website
When you use our website to browse our products and services and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better.
Some of the cookies we use are strictly necessary for our website to function, and we don’t ask for your consent to place these on your computer. These cookies are shown below.
| Cookie Name | Purpose | Further Information |
| cookie_notice_accepted | Registers whether users have accepted or rejected our Privacy & Cookies Policy | This cookie will expire after 13 months |
For those cookies that are useful but not strictly necessary we will always ask for your consent before placing them. We use some third party cookies to monitor the use of our website. These are:
| Cookie Name | Purpose | Further Information |
| _ga | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | This cookie will expire after 2 years |
| _gat | Used by Google Analytics to throttle request rate | This cookie will expire when you close your browser window |
| _gid | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | This cookie will expire when you close your browser window |
| collect | Used to send data to Google Analytics about the visitor’s device and behaviour. Tracks the visitor across devices and marketing channels. | This cookie will expire when you close your browser window |
When you submit an enquiry via our website
When you submit an enquiry via our website, we ask you for your name and email address.
We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.
Your enquiry is stored and processed on our internal database. Email addresses (and in some instances phone numbers) are categorised based on the nature of your enquiry to allow us to inform you of properties that may be relevant to your enquiry that become available in the future.
Your data is stored for an indefinite period or until you indicate that you no longer wish to be informed of properties which are relevant to your enquiry.
We do not share any of your data with any third party.
We use the information you provide to categorise your interest to allow the semi automation of sending emails informing you of properties relevant to your enquiry,
We keep enquiry emails and CRM records for an indefinite period, or until you request the erasure of the information we hold about you.
Your rights as a data subject
By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.
If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.
If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.
You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.
Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.
To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who Are We section of this policy.
Your right to complain
If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. However, you can also contact the Information Commissioner’s Office via their website at www.ico.org.uk/concerns or write to them at:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Updates to this privacy policy
We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.
We will update the version number and date of this document each time it is changed.